Staff questions, projected personas and journeys
All 40 occurrences / 39 distinct questions are mapped to 7 primary journeys. 6 personas are projected from existing project roles; no user-research validation is claimed. Source-audit and assisted-reading journeys apply across the matrix.
Machine-readable matrix · Authoring
| Case | Supplied question | Primary journey | Evidence |
|---|---|---|---|
| staff-001 | What happens to your benefits if you go abroad? | journey/absence-and-residence | Review pack |
| staff-002 | If your birthday is 30th May 1960, what is the first date you will be entitled to State Pension? | journey/age-and-transition | Review pack |
| staff-003 | How does State Pension interact with PIP? | journey/benefit-interactions | Review pack |
| staff-004 | What are the components which make up State Pension and how do you qualify for them? | journey/age-and-transition | Review pack |
| staff-005 | What other benefits could you receive in addition to State Pension, and under what circumstances would you be entitled to them? | journey/benefit-interactions | Review pack |
| staff-006 | What is the maximum you can have in savings to still qualify for Pension Credit? | journey/pension-credit-components | Review pack |
| staff-007 | What were the Pension Credit weekly rates over the last five years? | journey/historical-rates | Review pack |
| staff-008 | What was the SDA amount over the last five years? | journey/historical-rates | Review pack |
| staff-009 | Besides SDA, what are the other additional payments which you can receive in addition to basic Pension Credit, and what have been their rates over the last five years? | journey/historical-rates | Review pack |
| staff-010 | What is used in the Pension Credit calculation to assess eligibility and what is the threshold for each element? | journey/pension-credit-components | Review pack |
| staff-011 | How does Housing Benefit impact Pension Credit? | journey/benefit-interactions | Review pack |
| staff-012 | Does Pension Credit stop is a citizen moves into a care home permanently if they are self-funding? | journey/household-and-care | Review pack |
| staff-013 | Does Pension Credit stop is a citizen moves into a care home permanently if they are not self-funding? | journey/household-and-care | Review pack |
| staff-014 | What is the impact of someone’s partner on their Pension Credit? | journey/household-and-care | Review pack |
| staff-015 | What inputs are required for the Pension Credit calculation? | journey/pension-credit-components | Review pack |
| staff-016 | Given these inputs what is the formula for calculating Pension Credit? | journey/pension-credit-components | Review pack |
| staff-017 | What difference to Pension Credit does having a partner make? | journey/household-and-care | Review pack |
| staff-018 | What happens if someone with a partner goes permanently into a Care Home (please give all scenarios)? | journey/household-and-care | Review pack |
| staff-019 | How does Pension Credit work? | journey/pension-credit-components | Review pack |
| staff-020 | How does a citizen qualify for Pension Credit? | journey/pension-credit-components | Review pack |
| staff-021 | What are the eligibility rules and entitlement rate for PC? | journey/pension-credit-components | Review pack |
| staff-022 | How do State Pension and Pension Credit fit together. For example: If someone receives State Pension, could they also be entitled to Pension Credit? | journey/benefit-interactions | Review pack |
| staff-023 | What happens to Pension Credit if someone moves abroad? | journey/absence-and-residence | Review pack |
| staff-024 | What additional benefits would you be entitled to if you are entitled to IIDB? | journey/benefit-interactions | Review pack |
| staff-025 | What happens if you are on IIDB when you reach State Pension Age? | journey/age-and-transition | Review pack |
| staff-026 | What is the interaction between Child DLA and PIP? | journey/benefit-interactions | Review pack |
| staff-027 | Can you receive both IIDB and JSA? | journey/benefit-interactions | Review pack |
| staff-028 | Can you receive both IIDB and ESA? | journey/benefit-interactions | Review pack |
| staff-029 | What is the relationship between IIDB, PIP, Attendance Allowance and DLA? | journey/benefit-interactions | Review pack |
| staff-030 | How does IIDB relate to PIP? | journey/benefit-interactions | Review pack |
| staff-031 | What additional benefits would you be entitled to if you are entitled to PIP? | journey/benefit-interactions | Review pack |
| staff-032 | What happens if you are on PIP when you reach State Pension Age? | journey/age-and-transition | Review pack |
| staff-033 | What is the interaction between Child DLA and PIP? | journey/benefit-interactions | Review pack |
| staff-034 | Can you receive both PIP and JSA? | journey/benefit-interactions | Review pack |
| staff-035 | Can you receive both PIP and ESA? | journey/benefit-interactions | Review pack |
| staff-036 | What is the relationship between PIP, Attendance Allowance and DLA? | journey/benefit-interactions | Review pack |
| staff-037 | If you receive PIP and War Pensions Constant Allowance, how much would you get each week (please provide all variations)? | journey/benefit-interactions | Review pack |
| staff-038 | Under what circumstances can a Citizen claim Carers Allowance? | journey/carer-qualification | Review pack |
| staff-039 | What impact does Carers Allowance have on other benefits which are being claimed? | journey/benefit-interactions | Review pack |
| staff-040 | What happens to Carers Allowance if someone is caring for two or more people? | journey/carer-qualification | Review pack |
What is checked and what remains open
The producer rejects missing/multiple primary mappings, unknown personas and altered duplicate wording. Each matrix row retains source requirements, ambiguity, a negative scenario and A–H evaluation dimensions. Mapping integrity passing does not execute the scenario or approve the persona. Independent user and specialist review remains visible in every row.